The QuestingHound Difference
Why did QuestingHound rise above other technology providers?
People: Our team of expert consultants and technicians serve as independent advisors, analyzing your business and recommending technology solutions based upon your needs, not ours. Businesses look to QuestingHound as a trusted partner for technology, in much the same way as companies rely on outside firms to handle their accounting, advertising and legal needs.
Flexibility: QuestingHound is vendor-neutral, which means we won't recommend products that are not right for you. Instead, we have the flexibility to select the product from the vendor that fits your specifications at the price you want. We support multiple manufacturers and are not tied to any one company. QuestingHound customers also have flexibility in deciding how they purchase their solution--either through QuestingHound or directly from the manufacturer, either online, via email, or over the phone.
Approach: Each QuestingHound technology solution has a life cycle made up of four stages: Exploration, Acquisition, Implementation and Support. The QuestingHound team applies their expertise in each of these stages, ensuring that customers make informed decisions at each juncture.
- Discovery: As a technology partner, QuestingHound relies on a consultative sales approach to build and maintain customer relationships. We work tirelessly to stay on top of changing technology, testing and evaluating best of breed technology so you don't have to. We then evaluate your return on investment and recommend only the solutions that fit your business.
- Acquisition: Striving to enhance convenience and affordability, QuestingHound offers numerous options for executing purchases. Customers appreciate our online procurement tool, backed by CNET, which allows you to compare prices, and place and track orders. We can also facilitate a relationship with a recommended 3rd party provider, or set up a direct sales relationship with a major manufacturer. Our representatives will sit down with you to discuss the purchase option that's right for your business and your budget.
- Implementation: After purchase, we provide additional options for the implementation of your solution, enabling you to make the most of your available time, resources, and internal technical expertise. The QuestingHound team can serve as project managers during implementation, supervising the process and providing training to your technical staff. Or, you may choose to rely on us to provide support as needed while you perform your own installation.
- Accountability: After your solution is installed and seamlessly integrated into your existing systems, you can count on QuestingHound to keep it running. Our technical staff can provide:
- Hardware and software support
- Additional installations; moves, add-ons and changes
- Remedial PC, server and printer maintenance.
- Short or long-term technical staffing
- System upgrades
- HelpDesk services
- Warranties and repairs
The unique technology partnerships that QuestingHound establishes with our customers are based upon our commitment to helping businesses grow through the implementation of affordable, best-of-breed solutions. We maintain these relationships by being accessible, available, affordable, and by being agile enough to custom-fit technology for our customers and follow-up with unmatched personalized support.