Question:
Explain how QuestingHound is an independent consultant?
Answer:
As a technology partner, QuestingHound's approach is to identify, recommend, deliver and support what is right for our clients in order to maximize efficiencies and help grow their business. This cannot be achieved from having an allegiance to any one technology partner. At QuestingHound, we only recommend products that are considered appropriate to our client's immediate and future needs. QuestingHound tests and evaluates numerous new technologies before recommending any to our client base and once supplied, we rigorously evaluate performance and provide feedback to our technology partners.
Question:
Does QuestingHound promote the latest products?
Answer:
Yes. QuestingHound is in constant touch with its manufacturer partners who keep them fully apprised and trained on the latest products coming to market. They work closely with the manufacturers to make sure the latest technology is appropriate for their client's environment. Occasionally, the very latest technology might not necessarily suit a client needs. Sometimes, older, more standardized equipment will be a better fit for a client. Why? It's been tried and tested and its price is based on volume sales over time, representing greater value for the money. Bottom line, as consultants, QuestingHound will only recommend what is right for you.
Question:
How does QuestingHound create custom solutions and deliver personalized services?
Answer:
Quite simply, QuestingHound's mission is to fully understand our client's needs and provide suitable solutions ongoing, as if we were an extension of their IT infrastructure. Initially, QuestingHound will conduct a comprehensive evaluation of your existing technology infrastructure and will focus primarily on system efficiencies and productivity output. We will then recommend suitable solutions that are specifically tailored to your needs and can enhance your business.
Question:
Does QuestingHound provide post sale support?
Answer:
Yes. A big part of what we do at QuestingHound is to help keep out clients technology infrastructure up and running at peak efficiency. When problems occur we can help with both in warranty and out of warranty issues. We can also provide engineering support if it's a configuration or design problem. Bottom line when issues arise, give us a call and we can help you get though them.
Question:
With QuestingHound providing this level of technology support, won't my IT Team's role become redundant?
Answer:
On the contrary, your IT Team can spend less time on some of the more mundane day-to-day items that hit their desk and deal with more of the strategic issues that support business growth. Today's technology environment is very complex and working with QuestingHound opens the door to their vast network of support that helps your IT Staff work more efficiently and confidently.
Question:
Can we work with both QuestingHound and the Manufacturer?
Answer:
Yes. QuestingHound works with most of the major manufactures and can jointly provide technology solutions that fit your needs. We often work very closely with our manufacturer partners to do joint calls and discovery sessions in order to provide you with the highest level of service.