"Feedback from consumers indicates the highest level of satisfaction in QuestingHound's service and support for Xerox products."
"QuestingHound is one of our best partners for our Toughbook line in Florida, both in terms of volume of product sold and customer satisfaction. Our customers have been particularly impressed with the quality of response of QuestingHound's support team."
"QuestingHound is our #1 referral partner for its size in the entire Southeast. Their success is proof of their commitment to bringing value-added services to our mutual customers. We are very thankful to have partners such as QuestingHound to continue to deliver the highest quality products, services and solutions."
Sandy Thomas of HP added
"QuestingHound. You're struck first by the name. Intrigue, curiosity, perseveranceÑQuestinghound suggests so many colorful images. In fact, all of these words describe John Boden, Founder and Managing Partner of QuestingHound Technology Partners, and his team. QuestingHound understands that despite today's economic challenges, businesses still want customized one-to-one service and support. That's where John and his team step up to the plate. "We are the sales force in the field. We add value with services and third party items to create complete solutions for our customers."
When you speak to John about partnerONE, the conversation almost immediately turns to the benefits of using the referral tool. "The partnerONE referral tool is a perfect fit for our company. Our goal is to do 100% of our business through the referral model, where HP handles fulfillment, while we maintain the customer relationships."
When it comes to pricing, Questinghound knows that the solutions they recommend have to be presented with the best possible pricing. And that's where HP and the partnerONE referral tool give John's team the competitive advantage it needs to seal the deal.
"We educate our customers that the referral model, where we supply the service, and HP fulfills the order, is a better way to buy. Once they understand the beauty of the model, pricing becomes less of an issue. That's one of the great things about the partnerONE referral tool. With the combination of the HP standard, sharp promotions and custom configurations, suddenly pricing barriers just disappear."
John's customers aren't the only ones reaping benefits from partnerONE services. "The partnerONE program saves our sales team enormous amounts of time. We can go online and literally do quotations in 30 seconds that used to take us 15-20 minutes in the past. We even have many of our customers doing all of their own orders. The efficiency is right there. And with the partnerONE referral tool enhancements, I can see all of our accounts at once, instead of having to get a password for each site. That gives us a lot more flexibility."
What about the long-term prognosis for direct-buy with HP? John's outlook is positive and very clear. "With today's extreme margin pressures, combined with accounts receivable issues, there's no doubt in my mind that this is the future for our industry. The referral model enables us to close sales faster, and get down to attacking our customers' IT problems, which is ultimately what it's all about."