Our Chief Service Officer Just Earned His Hatz AI Champion Certification, and Here's Why It Matters for Our Clients

We're proud to share that Ray Medina, Chief Service Officer at QuestingHound Technology Partners, has completed his Hatz AI Champion Certification. This reflects how we're putting artificial intelligence to work in a way that makes your IT support faster, more consistent, and more secure, without chasing shiny tools for the sake of it.

What the Certification Actually Covers

The Hatz AI Champion Certification is a structured program built specifically for managed service providers. It grounds our team in three things that matter for real-world service delivery:

• AI fundamentals, so we understand what these tools can and can't do
• Data security, so AI is used in a way that protects sensitive information rather than exposing it
• Real-world prompt engineering, so we get useful, reliable results instead of generic output

For Ray and our service team, the priority is practical. The point isn't to look innovative. It's the outcome you can feel: quicker responses, more consistent results, and support you can rely on.

"Ray commented, "This certification reflects how we want to approach it: understand the fundamentals, protect client data above all, and use prompt engineering to get real, reliable results. The payoff for our clients is service that's faster and more consistent, backed by people who actually know how these tools work."

Why Hatz AI Matters for South Florida Businesses

Hatz AI is a secure, MSP-focused AI platform, and the word "secure" is doing a lot of work in that sentence. Here's why that matters to you.

A growing share of AI risk in business today comes from employees quietly using public chatbots for work tasks. In one 2025 survey, 57% of enterprise employees admitted to entering confidential company information into public AI tools like consumer ChatGPT, often through personal accounts with no oversight. Once that data is in, it can't be pulled back. The trend even has a name now: shadow AI.

Hatz AI is built to solve exactly that problem. It's SOC 2 Type 2 certified and gives organizations a private, governed AI environment instead of the open consumer tools that put data at risk. Your team gets the productivity benefits of AI without quietly leaking the information that keeps your business running.

On the service side, AI is reshaping what good IT support looks like. A recent Gartner survey found most service teams are now handling higher volumes without adding headcount, a direct result of using AI to work more efficiently. For you, that translates into faster ticket resolution, more consistent documentation, and a support experience that keeps up as your needs grow.

What This Means for Our South Florida Clients

Ray's certification is one piece of a bigger commitment. We're investing in AI deliberately, with a clear answer to the only question that counts: how does this help our clients? In practice, that looks like:

• AI-assisted workflows that speed up routine tasks like onboarding, troubleshooting, and reporting
• Stronger guardrails around your data, so efficiency never comes at the cost of security
• A team that genuinely understands these tools and how to apply them to your environment

Congratulations to Ray on the achievement. For our clients, this is the standard you can expect from us going forward.

Curious What Secure, AI-Powered IT Support Looks Like?

Read through our onboarding process to find out how our IT support team brings on new clients. We prioritize a smooth, worry-free transition process for you - making sure you're not disrupted as you move to our managed IT services. If you'd like to see how we're using platforms like Hatz AI to deliver faster, safer service, let's talk. We're always glad to walk you through it.